Answer calls and provide the required information by resolving queries. This task is performed by following standards of the company and maintaining premium quality of services.
Coordinate with the clients, try to know their concerns by avoiding any interruption in conversation, etc.
Facilitate sales of all products and services according to the client's needs
Address all complaints of the customers and make sure that they are resolved in time and within the given guidelines
Perform troubleshoot when required
Assist and guide customers with all the required knowledge of the services and goods. Prepare bills and make repairs if required.
Supervise the unresolved complaints and ensure that they are resolved in the given time frame by keeping the needs of the customer in mind.
Analyze the client's requirement after conversation with them and recommend products, plans or services that will match their needs
Keep a track of the potential customers and their requirements
Take follow up of all outbound calls
Ensure premium level of client satisfaction in one phone call
|Experience||1 - 4 Years|
|Salary||1 Lac 25 Thousand To 2 Lac P.A.|
|Industry||ITES / BPO / KPO / LPO / Customer Service|
|Qualification||Advanced/Higher Diploma, Professional Degree, Other Bachelor Degree|
|Key Skills||Back Office Assistant Back Office Coordinator Back Office Executive Back Office Incharge|
|About Company||Leading Trading Company based at Raipur.|